First, please take a moment to check the Q&A section or the Q&A page to see if your question has already been answered.
If you can’t find what you’re looking for, feel free to reach out to me directly via email — I’m always happy to help 💛
Contact email: [email protected]
If you run into a technical issue on our website, accidentally purchase the wrong product, or forget to cancel your subscription and get charged automatically, don’t worry — you can reach out to me by email to request a refund, and I’ll be happy to help.
Refund conditions:
- Technical issues:
If a technical problem lasts for more than 7 days and prevents you from using your coins to unlock chapters, you’re eligible for a refund. - Accidental purchase:
You can request a refund within 3 days of your payment, as long as you haven’t used any coins to unlock chapters.
Contact email: [email protected]
- Chapters unlocked with Mochi:
Mochi unlocks are valid for 30 days. After that, the unlock will expire and the chapter will be locked again. If you’d like to read it again, you can simply unlock it using coins. - Chapters unlocked with Cookies:
Cookie unlocks are valid for 365 days. After that, the unlock will expire and the chapter will be locked again. If you’d like to read it again, you can simply unlock it using coins.
If your chapter unlock is still within its valid period but you’re unable to access it, please don’t hesitate to email me — I’ll do my best to help you as quickly as possible 💛
Your account was disabled because our system detected activity that violates our Terms of Service, specifically related to abuse or manipulation of free access features.
This includes, but is not limited to:
Creating multiple accounts to repeatedly access free unlocks or bonuses
Attempting to bypass limitations on free usage or promotional credits
Coordinated or repeated behavior that indicates system exploitation
Our platform is designed to provide fair access to all users. When abuse is detected, accounts involved may be restricted or permanently disabled to protect system integrity and ensure fair usage for everyone.
If you believe your account was disabled by mistake, you may contact support. Please include your registered email address and any relevant details so we can review your case.
However, please note that in cases where clear abuse is confirmed, the decision is final and the account will not be reinstated.